We are a (very) small team and we pack, ship, and send all your orders from our Vancouver studio.
What are your processing times?
We aim to send your order out from our Vancouver studio within 2-4 business days. If there will be a greater delay, we’ll let you know. As soon as your order has shipped, we’ll send you a tracking number.
What are your shipping times?
Within Canada, you should receive your order within 5-7 business days, and within the US, 7-10 business days. We don’t offer overnight or expedited shipping as this weighs heavily on the environment. If you’d like to discuss our shipping options or need something sooner, get in touch with us firstname.lastname@example.org and we’ll do our best to help you out.
What are your shipping methods?
We ship with various service providers and once you receive your tracking number, you’ll see which service provider your order has shipped with. We are not accountable for any duty or customs charges, or responsible for any stolen items.
Where do you ship to?
We ship internationally! Unfortunately, we can’t offer free shipping outside of Canada and the US due to increasingly high shipping costs.
What are your shipping rates?
Orders over $150 ship for free in Canada and the US; orders under $150 ship for $10 within British Columbia, Canada; $15 within the rest of Canada and the US; and $20 internationally. Unfortunately, there’s no way around the monetary and environmental costs that come with shipping, especially overnight and expedited options.
How do I ship my full blade bank back to well kept?
Drop us a note at email@example.com when your blade bank is full and we’ll let you know what to do.
What is your return & refund policy?
Our products are intentionally made and personally tested, so we hope that they work as well for you as they do for us. If you think there’s something wrong with your product or if there’s an issue you’d like to talk about, please reach out to us at firstname.lastname@example.org and we’ll do our best to resolve it for you.